Shipping & Returns

 

Delivery Time

Items are usually delivered within 3 - 5 business days.

 

Made-to-order items are usually delivered within 5 - 10 business days.​

We apologize if any delays occurs due to manufacturing or transit issues. Should you have any enquiries on delivery status, please contact us using the site chat.

 

Customer Care

We care about delivering quality service and products to you. If you have any concerns or inquiries, contact us using the site chat. We will get back to you as soon as we can.

Shipping Policy

 

We offer free shipping across Hong Kong with the exception to restricted, inaccessible residential.​

Non-remote Areas

Free delivery covers ground floor delivery only. Customer must bear and settle additional cost on the day when requesting courier to deliver to resident floor. 
 

Remote Area

Extra cost applies to some remote areas. This will be calculated at checkout.

Order Cancellation

If you wish to cancel your order, you must do so before your order is confirmed. You will receive an order confirmation once your order has been proceed and dispatched.

If we are unable to obtain authorisation for payment, that shipping restrictions may apply to a particular item to your request address or that the item ordered is out of stock or does not satisfy our quality control standards, we reserve the right to not accept your order.

 

Return Policy

It is important to us that you are satisfied with our service, if you have a concern about the quality of your product please let us know using the site chat.

 

You must contact us within 1 week of order delivery if you wish to request a return. The product must not have been misused, damaged, or handled carelessly and must also not have been altered in any way. We do not accept return unless the product is defective on delivery. We may request you to return undamaged product packaged in the way it was delivered before processing a refund or replacement.​

Kindly understand that we do not accept product returns if you have changed your mind or do not like the item after delivery.